LinkCircle Privacy Policy

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 1. Introduction

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This policy outlines how LinkCircle and affiliates (“LinkCircle,” “we,” “our,” or “us”) collect,  use, and  disclose your personal information when you access our services. These services include application programming interfaces, software, tools, data, and files provided through our mobile application and accessed via mobile devices or applications (collectively, the "Services").

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LinkCircle is a real-time voice translation product that allows users to perform real-time voice translation in their selected language. We understand the importance of your privacy and recognize your concerns about how your information is used and shared online. We are committed to respecting and protecting the privacy of everyone who uses our platform and will only collect and use information in accordance with applicable laws and regulations.

 

For the purposes of this Privacy Policy, LinkCircle generally acts as the processor of your personal data. We will act as the controller only when we process data for the lawful purposes outlined in this policy. When we refer to “you” and “your,” we mean you as the individual using the Services. The terms “personal information” and “personal data” are used interchangeably in this policy and refer to data or information that can identify an individual, as defined by the relevant jurisdiction.

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This Privacy Policy provides a detailed explanation of the types of personal data we collect, the purposes for which we collect it, and how it is used. Please read this Privacy Policy carefully to ensure you understand its contents. By using any of our Services, you agree to this Privacy Policy and the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, you must immediately stop using our Services.

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 2. Information We Collect

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We may collect your information through various means, including when you contact us by phone, email, or other communication channels, or when you participate in our events, promotions, or use our services.

 

The types of information we collect include:

• Your identity – This includes NRIC, FIN or passport number, address, telephone number, e-mail address, date of birth, any form of biometric that you may have submitted, as well as service-related information such as bank and credit card details, device ID and IP address.

• Your interaction with us – For example, a note or recording of a call you make to one of our contact centres, an email or letter you send to us or other records of any contact you have with us.

• Your account information – For example, the subscription services you use or other details related to your account.

• Information on your use of our services – For example, the phone numbers you call or send text messages to, the content of the SMSs you receive and vice versa, as well as the date, time and duration of your calls through our network and the approximate location of your mobile device.

• Information on equipment and our network – For example, information on the performance of your device on our network.

• Your preferences – This is based on what you share with us on how you would like to be contacted, and your preferred products, services and lifestyle activities for example.

• Information from other organisations – These organisations include fraud-prevention agencies, business directories, credit reference agencies, our partners and other marketing service providers, or individuals we believe you have authorised to provide your personal details on your behalf. The collection of personal data is limited to that which is necessary for the identified purposes.

 

In jurisdictions where applicable, including the European Union under the General Data Protection Regulation (GDPR), the United Kingdom under the UK GDPR, and other countries such as the United States, Singapore, and members of ASEAN, some of this information may be considered personal data or personal information.

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When we refer to “personal information” in this Privacy Policy, we mean any information that relates to an identified or identifiable individual, as defined under applicable data protection laws in your jurisdiction.

 

Categories of information we may collect:

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• Identifiable Information, Identifiers

 Information that you have provided that directly identifies you, such as your name, email address, gender or other contact details.

 

Unique identifiers, including phone numbers, online identifiers such as Advertising ID and IDFA (Identifier for Advertisers), and IP addresses associated with your use of our Services.

 

• Commercial Information
  We maintain records of your use of our products and services, including details of when you log in and the actions you perform within our products and services.

This includes records such as messages sent and received, and call logs.
 

Purchase records may include information about the products or services purchased, such as the brand, model, or type of product. Additionally, purchase history or preferences may be recorded, such as whether someone frequently purchases certain types of products or services.

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• Internet or Network Activity Information

We collect information about how you electronically access our products and services, including device brand and model, device settings, operating system, connection type, carrier information, applications on the device, and browser information.

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• Geolocation Data

Please note that even if you have not authorized access to your device's location services, we can infer your location based on the IP address used when connecting to our products and services.

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 3. Source of Information and Purpose of Use

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Some of this information is provided to us by you while other information is collected when you use our services. Our business partners may also provide us with information about you, including personal information.

 

Information Collected Through Automated Methods ("Automated Information")

 

The tracking technologies mentioned above may be deployed by us or by our service providers on our behalf.

 

Automated Information includes information:

• Browser Type/Version

• Browser Language

• Operating System Used

• Device Type

• Online Services

• Time Zone

• IP Address

• Advertising ID/IDFA (similar Apple's IDFA and Google's Advertising ID, both are randomly generated numbers that you may reset through your device settings)

• Date and Time of access

• Subscription Data

 

To match the information we or third-party service providers obtain from different sources or at different times about you (including personal information and automated information), we or third-party service providers may automatically assign a unique identifier to you. We will then use this information in accordance with the provisions of this Privacy Policy.

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The following are the typical uses of this automated information:

• to provide you with a powerful, user-friendly experience through the technical services we offer;

• to safeguard our mobile applications from cyber threats and to provide you with a secure experience;

• to gain further insights into how you use our application in order to improve our services and features, as well as to create new products and features tailored to your needs;

• to assist us in better understanding our current and potential customers in order to adjust our service marketing strategies;

• for internal business analysis, we record events and use information to better understand how users engage with our mobile application. For example, we may record user interactions such as screen access, button presses, notification acceptances, upgrades, or other ways of using the program;

• To monitor and analyze the effectiveness of our transmissions;

• Data collected from service suppliers or integrated service agencies.

 

When providing our services or when making it easier for you to access our services, such as through the methods mentioned below, we may collect information from third parties and sources integrated into our services, including personal information.

 

If you purchase our services through a third party, the provider may not provide us with the user’s personal information (such as name, email, or payment details). What is sent to LinkCircle is simply an anonymous subscription ID or order ID. If you create a LinkCircle account, this de-identified subscription data will be added to your records to allow it to be shared across multiple devices when using your LinkCircle account.

 

 4. How We May Use Your Information

 

In addition to the methods mentioned above, we may use the collected data for other reasons, including the following: 

 

Performing Our Services

• Maintaining or servicing accounts, offering customer care, running mobile applications, processing orders and transactions, confirming user information, and handling payments.

• Communicating with customers regarding the services we provide and respond to their questions, comments, and suggestions.

• Delivering social or community elements, such as making your voluntary statements or comments publicly available.

 

Internal Research

• Understanding and evaluating how our Services perform with our users.

• Finding out more about usage will help us develop new features and products, update the Services, and provide consumers better features.

• Development of customized or personalized experiences of our Services, such as remembering your information so you can complete login our service.

• Finding out more about usage will help us develop new features and products, update the Services, and provide consumers better features.

• Reviewing interactions with consumers, measure the usage of our applications, and evaluate the effectiveness of our marketing and advertising (e.g., measuring how users are acquired).

 

 5. About Security

 

to ensure your safety while using our services.

 

to defend our applications against cyber threats defending against, spotting, stopping, and dealing with fraud, illegal behaviour (such instances of hacking or abuse of our websites and applications), claims, and other liabilities, including by upholding the rules that govern the services we offer.

 

 6. Debugging/Maintenance

 

Detection and correction of deficiencies in our applications' intended and already-existing functionality;

Marketing, including understanding users in order to more effectively market our applications;

We use your email (with your consent where required) to send you information about our products and exclusive offers;

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 7. Marketing

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Recognizing our target market will help us promote our services more successfully.

To send you information about our products and special deals, we use your email (with your permission, where necessary)

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 8. Quality and Safety Maintenance & Verification

 

Activities aimed at enhancing the quality of the products we offer, such as products upgrades or enhancements;

Verification or maintenance of the quality or safety of the products;

Tracking and responding to quality and safety matters;

Complying with legal or regulatory requirements, judicial process, industry standards, and our company policies；

Other purposes that may be described at the time you choose to provide personal information to us；

We may additionally combine and/or de-identify any information we gather so that it can no longer be used to identify any particular person. For our own legitimate business purposes, such as historical and statistical analysis and business planning, we are free to utilize and otherwise use such information.

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 9. How We May Share Your Information with Others

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We may disclose your information in accordance with a specific "in-time" privacy notice we may make at the time the information is collected or for the purposes set forth in this Privacy Policy.

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to help us with technical processing operations like data hosting and maintenance, finance, legal, HR, and accounting support, securing our data and systems, combating spam, abuse, fraud, infringement, and other wrongdoings, corporate audit, analysis, and consolidated reporting; and for compliance with applicable laws.

 

Customer Communications and Insights Platforms

For the following business reasons, we might disclose your phone number, email address, product usage information, and interactions to our third-party customer communications platform provider: to carry out the tasks necessary for us to get in touch with you, manage your account, and monitor your usage for internal analytics.

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Platforms for internal business insights

Our third-party internal business analytics platform gives us the resources we need to better comprehend product usage and interactions and unearth insights that let us enhance our features and products while also enhancing our marketing. We might provide these companies with access to unique user IDs, IDFA, device ID, IP address, Adjust ID, and usage and events (such when you registered to our services), in order to accomplish the following business objectives: providing services that enable us to (i) analyze usage in order to improve current Services or create new goods and features, and (ii) gain a better understanding of our clients in order to advertise our products more successfully.

 

Customer Service

Your email may be routed through our third-party customer support platform when you email us using one of the support email addresses listed in the “How to Contact Us” section at the bottom of this privacy policy. Your email address, its contents, and the times and dates that your request was received by our system will all be accessible to this platform. These suppliers help us interact with you about your account and collect user feedback on the effectiveness and security of our products.

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Measurement and Attribution

These service providers give us with tools that let us track and identify the source of new subscriber sign-ups, as well as gain insights into products usage and event trends. We may utilize the unique user IDs made available to us by these third-party providers to learn more about how our users use our products so that we can enhance their quality and safety as well as to measure the success of our advertisements (e.g., where and how a user is obtained). For the same reason, we might also give these providers access to unique user identifiers, device IDs, IDFA, or IP addresses that we store or share with them.

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Telecom Providers

We are able to offer you our services thanks to our telecom providers. In order to deliver our Services to you, we may share and/or keep phone numbers, SMS, MMS, voicemail, call , and transcriptions with our telecom service providers, transcriptions with our telecom service providers.

 

Additional technology suppliers required to offer our services (including cloud storage, AI GPT providers and web hosting providers).

 

With our cloud storage providers, we retain information that users have submitted, automated information, and/or aggregate or non-personally identifiable data.

 

Additionally, we reserve the right to make certain Automated Information available for a variety of uses, including network traffic monitoring to identify malicious actors and defend against malware, fraud, or other illegal uses or activities. In order to help us with our transcribing services, we might work with a third party supplier. In order to help us with our SMS blocking services, we might also work with a third party supplier.

 

 10. Corporate Transactions

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In the course of (including during the appraisal or negotiation of) a corporate change or dissolution, such as a merger, acquisition, reorganization, consolidation, bankruptcy, liquidation, sale of assets, or wind-down of a corporation, we may share information about you (each a "Corporate Transaction"). We retain the right to transmit the data we keep in the event that we engage in any Corporate Transaction, unless this is prohibited by applicable law (including, selling or transferring all or a portion of our business or assets). Wherever possible, if we decide to participate in such a sale or transfer, we will instruct the recipient to treat the data in accordance with this privacy policy. You can ask the recipient any questions you may have about how your personal information is being processed after such a sale or transfer.

 

Legal, Regulatory, Compliance, and other Similar reasons.

Additionally, we may disclose and/or share your information in order to meet legal or regulatory requirements, industry standards, judicial process, and company policies, as well as to protect against, identify, investigate, prevent, and address fraud, illegal activity (such as identifying and addressing incidents of hacking or misuse of our websites and  applications), adverse even, and other situations.

 

Your information may be disclosed under certain circumstances (i) when we genuinely believe that disclosing information is essential or reasonable in order to avoid responsibility, (ii) to safeguard our legal rights, our property, or the legal and property rights of others; and (iii) to look into and combat any allegations or claims made against us by third parties. Additionally, we may gather, use, and disclose your personal information in accordance with this Privacy Policy or as needed or permitted by applicable law.

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 11. Legal Bases We Rely On When Using Your Information

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